This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 6 won't load from the exe file, always looking to remove older file which has been removed.

  • 1 (رد واحد)
  • 5 have this problem
  • 3 views
  • آخر ردّ كتبه cor-el

ccconner1
ccconner1
more options

Windows Vista 7. When I double click on Setup 6.0.exe file, it goes thru the file extraction, and prompts to reboot to remove old files. (The old files have been previously removed.) The computer restarts and no continuation of loading vs. 6. Then I proceed to click on Firefox Setup 6.o and click RUN. Goes thru set ups steps and then repeats "you computer must be restarted to complete uninstall of Firefox. Do you want to reboot?". If YES, then process repeats itself, if NO, it terminates the installation. Same results with IE and Google Chrome.

Windows Vista 7. When I double click on Setup 6.0.exe file, it goes thru the file extraction, and prompts to reboot to remove old files. (The old files have been previously removed.) The computer restarts and no continuation of loading vs. 6. Then I proceed to click on Firefox Setup 6.o and click RUN. Goes thru set ups steps and then repeats "you computer must be restarted to complete uninstall of Firefox. Do you want to reboot?". If YES, then process repeats itself, if NO, it terminates the installation. Same results with IE and Google Chrome.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.