This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FireFox Beta showed up on my computer; it replaced FireFox 5 macintosh; how do I get rid of it? I DID NOT KNOWINGLY DOWNLOAD OR INSTALL IT.

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

When I went to click on an icon in my menu bar, they were all gone. Then I checked my version of firefox and it said beta. I DID NOT WANT THIS. I don't know where it came from. I want it off. I want my old version back with all of my settings. How do I do this?

When I went to click on an icon in my menu bar, they were all gone. Then I checked my version of firefox and it said beta. I DID NOT WANT THIS. I don't know where it came from. I want it off. I want my old version back with all of my settings. How do I do this?

الحل المُختار

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

Read this answer in context 👍 0

All Replies (3)

more options

الحل المُختار

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Thank you! I was afraid I was going to lose my settings, but they stayed! Thank you again!