This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost sync info...

  • 2 (ردّان اثنان)
  • 5 have this problem
  • 12 views
  • آخر ردّ كتبه stylusFXN

stylusFXN
stylusFXN
more options

I'd appreciate if you could help me on this.. I formatted my hdd and tried to sync my bookmarks back from previous state (previous instalation), but I accidently lost my sync key so I made another. I believed that I could acces my original sync account with another key, but it seems that it's not working like I expected. I have original sync key now, and I wonder if you could help me to retrieve my data. Please.

Thanks, Mat

I'd appreciate if you could help me on this.. I formatted my hdd and tried to sync my bookmarks back from previous state (previous instalation), but I accidently lost my sync key so I made another. I believed that I could acces my original sync account with another key, but it seems that it's not working like I expected. I have original sync key now, and I wonder if you could help me to retrieve my data. Please. Thanks, Mat

الحل المُختار

Sorry, that data is gone. When you get a new SyncKey your data is automatically cleared from the sync server. The data is worthless without the correct SyncKey, which is used for encryption & decryption of your data as it is uploaded and downloaded to & from the sync server.

Read this answer in context 👍 1

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

الحل المُختار

Sorry, that data is gone. When you get a new SyncKey your data is automatically cleared from the sync server. The data is worthless without the correct SyncKey, which is used for encryption & decryption of your data as it is uploaded and downloaded to & from the sync server.

stylusFXN
stylusFXN صاحب السؤال
more options

Thanks for the assistance.

I feel pathetic right now.. ;(