This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The error message when I add a bookmark

  • 3 ردود
  • 15 have this problem
  • 2 views
  • آخر ردّ كتبه billystork

Marlagram
Marlagram
more options

When I add a bookmark, a window appears with the message: unload: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://trustchecker/content/trustchecker.js :: <TOP_LEVEL> :: line 991" data: no]

When I add a bookmark, a window appears with the message: unload: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://trustchecker/content/trustchecker.js :: <TOP_LEVEL> :: line 991" data: no]

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Caused by an add-on related to that trustchecker chrome:// address.

Disable security add-ons until you find the culprit. Start with Ghostery.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Or maybe ZoneAlarm

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

billystork
billystork
more options

For me the solution was to go into add-ons manager, click Extensions and disable Zonealarm Security Engine.