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Firefox version not recognized

  • 2 (ردّان اثنان)
  • 4 have this problem
  • 6 views
  • آخر ردّ كتبه goliatone

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Whenever Firefox does a version check, it does not recognize the version that i have installed. However, if I go to Firefox>Help>About Firefox it displays the version correctly and it says that I'm up to date.

It might have started after installing flash player 13 beta version for ie 64 bits

Im running 6.0.2. on W7.

Whenever Firefox does a version check, it does not recognize the version that i have installed. However, if I go to Firefox>Help>About Firefox it displays the version correctly and it says that I'm up to date. It might have started after installing flash player 13 beta version for ie 64 bits Im running 6.0.2. on W7.

الحل المُختار

Your UserAgent string in Firefox is probably messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

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الحل المُختار

Your UserAgent string in Firefox is probably messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

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The only results after filtering are: general.useragent.compatMode.firefox;false general.useragent.locale;es-ES general.useragent.override;undefined GoogleToolbar

After resetting and restart, the issue was fixed.

Thanks!!