This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't download any addons.

  • 2 (ردّان اثنان)
  • 16 have this problem
  • 20 views
  • آخر ردّ كتبه Cadenza

Cadenza
Cadenza
more options

Whenever I click "Add to Firefox" to download an add-on, I get the message, "The add-on could not be downloaded because of a connection failure on addons.mozilla.org."

Attempting to right-click and save the file gets me the message, "The download cannot be saved because an unknown error occurred. Please try again."

Whenever I click "Add to Firefox" to download an add-on, I get the message, "The add-on could not be downloaded because of a connection failure on addons.mozilla.org." Attempting to right-click and save the file gets me the message, "The download cannot be saved because an unknown error occurred. Please try again."

All Replies (2)

kolion-padthai
kolion-padthai
more options

Try again. The server required to download the add-on may have been down when you tried to install.

Cadenza
Cadenza صاحب السؤال
more options

Thanks, but I've tried multiple times today and last night... no luck.