This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

menu bar doesn't work-- click on a menu option, and drop down doesn't appear

  • 2 (ردّان اثنان)
  • 8 have this problem
  • 2 views
  • آخر ردّ كتبه Hasan

mtdanter
mtdanter
more options

When I click on the word "File" on the menu bar, no drop down menu appears. In fact, nothing happens when I click on any of the menu options. I can print only by using the keyboard shortcut. I can't even tell you what version of Firefox I'm using, since I can't access the "Firefox" or "Help" menus.

When I click on the word "File" on the menu bar, no drop down menu appears. In fact, nothing happens when I click on any of the menu options. I can print only by using the keyboard shortcut. I can't even tell you what version of Firefox I'm using, since I can't access the "Firefox" or "Help" menus.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to repair the disk permissions:

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).

Hasan
Hasan
more options

-> Start Firefox in Safe Mode by Holding down the Option key while starting your Mozilla Firefox application. (If the Profile Manager opens, select a profile and then hold down the Option key again while clicking the button to start Firefox.)

  • As an alternate method, go to Utilities (in the Applications folder) and open Terminal, then run:
    • /Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode

-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Check and tell if its working while using Firefox Safe Mode.

Your Flash plugin is quite older. You need to update it.

Adobe Flash Player 10.3.183.7 (2.94 MB)

When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)

-> Update All your Firefox Plugins