Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upon opening page goes to s04.cltrda.com/sc........ and everything is unresponsive. What is wrong?

  • 6 ردود
  • 212 have this problem
  • 17 views
  • آخر ردّ كتبه crucarlson

more options

Firefox keeps locking up. Downloaded latest version mid Sept. Since then get not responding many times. I reloaded older version of Firefox but that didn't seem to help. Almost everytime upon loading, then starting to enter a search name a box comes up with s04.cltrda.com/sc?p....... many more characters on the address totaling over 100. What is this? How do I get rid of this? Al

Firefox keeps locking up. Downloaded latest version mid Sept. Since then get not responding many times. I reloaded older version of Firefox but that didn't seem to help. Almost everytime upon loading, then starting to enter a search name a box comes up with s04.cltrda.com/sc?p....... many more characters on the address totaling over 100. What is this? How do I get rid of this? Al

الحل المُختار

check your recently installed programs under control panel. Remove 'rival gaming' and any other gaming type software that may have recently been installed. This worked for me. It happened to me with Chrome and Firefox.

Read this answer in context 👍 3

All Replies (6)

more options

This thing appears to be linked to Yahoo Tool Bar. Yet removal doesn't get this puppy to go away. Trying more scanners but no luck yet.

more options

I did send an e-mail to Microsoft to their Security Team. We shall see what they can do.

more options

Since posting this I have found that in trying to download the game Angry Birds you had to download Livingplay text links. Once this was disabled Firefox works great. You can find this under Tools, add ons. I disabled it there. Couldn't find a way to uninstall it. Just won't enable it again.

more options

Well, I was having another issue as well as this, but I did manage to get rid of this pain. I rebooted into safe mode with networking, uninstalled Firefox, used IE (disdainfully) to download a newer Firefox, rebooted normally and installed the newer version. It's gone for now, but I was wondering- does anyone know where this originated?

more options

الحل المُختار

check your recently installed programs under control panel. Remove 'rival gaming' and any other gaming type software that may have recently been installed. This worked for me. It happened to me with Chrome and Firefox.

more options

Thank you, lipeters! I also had the very annoying and very frequent "s04.clrtda" popups! They appeared almost every time I moved the mouse, which meant it happened every few seconds. I had also discovered that clicking on links in several of my favorite websites redirected me to some very strange places. This only happened while using Firefox. My husband did not have a problem when he used AOL. I checked my pop-up blocking options and ran a full Norton scan. No change.

After trying everything I could think of to block pop-ups I went to the place I should have checked first (!!) and I found lipeters solution above. I then remembered that I had downloaded "Rival Games" just a few days ago and that seemed to be when the problems began.

Rival Games appeared on my Zap2it TV listings screen and appeared to be an opportunity to download "Angry Birds." I should have been suspicious when it also wanted to add a new tool bar (I didn't do that). I didn't find Angry Birds or any other game that I wanted to add and promptly forgot about it.

Using "Revo Uninstall" I was able to remove the program using their most thorough uninstall choice. I haven't had the popups since I did that. And links appear to be working correctly.

I should also note that I am a senior citizen who doesn't understand computer lingo so I am grateful for the concise and clear directions from lipeters.

Question: What damage might have been done while I had the problem? Spyware? Stealing data?

Modified by crucarlson