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Unable to send email. Message on screen reads: The silverlight plugin has crashed. Unable to access Plugin crash reports. What do I do?

m.topa@sympatico.ca
m.topa@sympatico.ca
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When I attempt to send an email, it doesn't send. A message above the email screen reads: "The silverlight plugin has crashed. When I enter the next screen to make a "crash report", I can't gain access to it. Message: unable to access plugin crash reports.

What do I do?

further information from a duplicate posting
I am an 85 year old new user and don't understand all the instructions that I am being given. Can I communicate directly with one person.

I sent my problem in but don't understand how to perform the tasks that are being suggested.

When I attempt to send an email, it doesn't send. A message above the email screen reads: "The silverlight plugin has crashed. When I enter the next screen to make a "crash report", I can't gain access to it. Message: unable to access plugin crash reports. What do I do? ''further information from a duplicate posting'' <br /> I am an 85 year old new user and don't understand all the instructions that I am being given. Can I communicate directly with one person. I sent my problem in but don't understand how to perform the tasks that are being suggested.

Modified by the-edmeister

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

See also http://kb.mozillazine.org/Firefox_crashes

m.topa@sympatico.ca
m.topa@sympatico.ca صاحب السؤال
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bold text No. Didn't seem to work. Got a friend to figure it out and fix it for me.