This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After downloading Firefox 8, I am not prompted to drag the icon to the app folder -- what do I do?

  • 4 ردود
  • 13 have this problem
  • 13 views
  • آخر ردّ كتبه OSuzannah

OSuzannah
OSuzannah
more options

I have been trying for months to download the latest versions of Firefox. The downloads occur, but I am never prompted to drag the icon to the applications folder. Therefore, I have been unable to install any new version of Firefox.

I have been trying for months to download the latest versions of Firefox. The downloads occur, but I am never prompted to drag the icon to the applications folder. Therefore, I have been unable to install any new version of Firefox.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Open the DMG file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.

OSuzannah
OSuzannah صاحب السؤال
more options

Thanks for the response. What is the DMG file?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

On a Mac installation files come as a file with a .dmg (disk image) file extension: Firefox 8.0.dmg

You can open (mount) such a disk image with a double click.

OSuzannah
OSuzannah صاحب السؤال
more options

Hi there, and thanks again for responding. Don't ask me how, but I managed to download and install the thing. Hopefully, they won't upgrade again. . .at least for a while, anyway.