This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 5 ردود
  • 1 has this problem
  • 10 views
  • آخر ردّ كتبه bjbj

more options

Firefox crashes; does not load in safe mode; tried to submit crash report but keep getting 'Location not available', therefore, unable to submit. Clicking on browser's icon only brings the logo report. Reloaded browser from one one of your websites and still have the same crash problem as described above.

Firefox crashes; does not load in safe mode; tried to submit crash report but keep getting 'Location not available', therefore, unable to submit. Clicking on browser's icon only brings the logo report. Reloaded browser from one one of your websites and still have the same crash problem as described above.

All Replies (5)

more options

Do you have a crash ID available? If so, post it here.

more options

Your question, do I have a crash ID? Negatory, I looked into my records and found it empty or could not find one, or I'm looking in the wrong place.I don't have one as far as I know.

more options

Update Roboform. That has been fixing this for many people, including me!  :)

more options

What is Roboform? I have no idea.

more options

bp-2de07d12-0cde-45b2-a555-2d2d72111011