This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Email attachments download as ashx for Microsoft Outlook, instead of jpg, pdf, doc, etc. Tried to fix in Preferences > Applications but still doesn't work.

  • 1 (رد واحد)
  • 158 have this problem
  • 1 view
  • آخر ردّ كتبه mluna

Bebob
Bebob
more options

Using MacBook Pro running 10.5.8. Downloaded Firefox 8 on 11/9/11 and now Microsoft Outlook Web App 2010 downloads all email attachments as "attachment.ashx" instead of jpg, pdf, etc. This was not a problem with previous Firefox releases which I've been using for the past couple of years. Can open files if I edit the extension to the proper variety (ashx to jpg for example), but no longer initially automatically opens. Instead I first get a "can't open this file" message.  Attempted to fix in Firefox > Preferences > Applications by indicating the proper "Actions" for various "Content Types" but this had no effect. Chrome and Safari browsers still work properly. How can I fix this?

Using MacBook Pro running 10.5.8. Downloaded Firefox 8 on 11/9/11 and now Microsoft Outlook Web App 2010 downloads all email attachments as "attachment.ashx" instead of jpg, pdf, etc. This was not a problem with previous Firefox releases which I've been using for the past couple of years. Can open files if I edit the extension to the proper variety (ashx to jpg for example), but no longer initially automatically opens. Instead I first get a "can't open this file" message.  Attempted to fix in Firefox > Preferences > Applications by indicating the proper "Actions" for various "Content Types" but this had no effect. Chrome and Safari browsers still work properly. How can I fix this?

Modified by Bebob

All Replies (1)

mluna
mluna
more options

Hi,

I'm sorry you are having this problem, here is another post about the same problem, where the cause of the problem is described: https://support.mozilla.com/en-US/questions/894442

A bug has been filed to track resolution of the issue here, because a true fix isn't yet available: https://bugzilla.mozilla.org/show_bug.cgi?id=703015

I apologize for the inconvenience.

Regards,

Michelle