This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FASFA wesite is incompatible and says I need 3.5x or 3.6x version

  • 3 ردود
  • 1 has this problem
  • 6 views
  • آخر ردّ كتبه SafeBrowser

more options

I have an email that my FASFA was completed and the report was ready however when I go to the FASFA site now it says that it is incompatible with my version of Firefox and that I need 3.5x or 3.6x version. I tried to download and it says it still incompatible. HELP!

I have an email that my FASFA was completed and the report was ready however when I go to the FASFA site now it says that it is incompatible with my version of Firefox and that I need 3.5x or 3.6x version. I tried to download and it says it still incompatible. HELP!

All Replies (3)

more options

The fafsa.gov site does not currently support Firefox newer than version 3.6.x. That is their choice.

You can install Firefox Portable version to use only on that site and use your installed current Firefox version for everything else. Firefox Portable is not produced by Mozilla (but is based on Firefox released versions) and is not supported on this site -- has its own support forum (see below). Firefox Portable installs in a separate folder on your hard drive so that it does not interfere with your currently installed Firefox version settings or personal information (bookmarks, passwords, etc.). You can also install Firefox Portable on a USB/thumb/pin/jump drive.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

more options

I want to go back. My virus protection is also incompatible. I use Avast so are some of my other extensions. I do not like it. I want to put it back the way it was. It is also running slower. I do not like it. How do I put it back?

more options

"My virus protection is also incompatible. I use Avast..."

What version of Avast? Free Antivirus? Internet Security?

"...so are some of my other extensions..."

Please reply with a list of the non-compatible/non-working extensions (name and version number). Add-ons > Extensions.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.