This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla keeps stalling and crashing whenever I try to view videos online, or check my email.

J-126
J-126
more options

Whenever I try to check my email, or watch videos [on YouTube], Mozilla Firefox stalls--seemingly frozen--then I end up having to force it to shut down. And when I try to open a new window and restore the session, the screen appears frozen and unresponsive.

Before posting this question, I made sure that all of my plug-ins were updated, my computer(Windows-PC) is virus-free, and that I was running the most recent version of the browser. However, I'm using Google Chrome to post this question. I have uninstalled Firefox out of frustration.

Whenever I try to check my email, or watch videos [on YouTube], Mozilla Firefox stalls--seemingly frozen--then I end up having to force it to shut down. And when I try to open a new window and restore the session, the screen appears frozen and unresponsive. Before posting this question, I made sure that all of my plug-ins were updated, my computer(Windows-PC) is virus-free, and that I was running the most recent version of the browser. However, I'm using Google Chrome to post this question. I have uninstalled Firefox out of frustration.

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: