Firefox crashes when trying to open it – I've tried everything recommended, still nothing. I don't get a crash report – it just hangs and I have to force quit.
Firefox was working fine. My computer shut down due to battery draining, and when I restarted I couldn't open Firefox again. I've tried redownloading and installing new, opening in safe mode, updating all plug-ins, etc., still nothing.
Any suggestions?
All Replies (6)
Hi,
Please see this.
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Useful links:
Going beyond Tools > Options - about:config
What's That Preference? add-on - Quickly decode about:config entries - After installation, go inside about:config, right-click any preference, enable (tick) MozillaZine Results to Panel and again right-click a pref and choose MozillaZine Reference to begin with.
Thanks for the quick reply, but the link you recommended was for someone with Windows XP, where I'm on Mac OS 10.5.8, so the steps they have in there wouldn't apply to me.
Any other suggestions?
I'm really sorry. I did not notice that.
I've re-downloaded the latest version and reinstalled twice now, but still nothing.
If Firefox is hanging (freezing) see these articles:
For other suggestions, including a new Firefox profile, see the Troubleshoot and diagnose Firefox problems article.