This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

cmcq
cmcq
more options

My Firefox has been crashing repeatedly in the last three days. I tried to open in safe mode, and it froze on me. I got rid of the download history and that has not helped. I'm not sure how to put the crash ID here because I don't see a location bar anywhere to find the crash reports. My Thunderbird has also been prone to crashing in the last three days, but not as frequently. Other apps seem fine.

My Firefox has been crashing repeatedly in the last three days. I tried to open in safe mode, and it froze on me. I got rid of the download history and that has not helped. I'm not sure how to put the crash ID here because I don't see a location bar anywhere to find the crash reports. My Thunderbird has also been prone to crashing in the last three days, but not as frequently. Other apps seem fine.

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: