This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Your latest update prevents me from communicating on Yahoo Messenger. No problem with IE. How do I fix? I don't like updates that cause problems. If it ain't broke don't fix it

  • 2 (ردّان اثنان)
  • 4 have this problem
  • 10 views
  • آخر ردّ كتبه sportsnut

sportsnut
sportsnut
more options

I am unable to use Yahoo Messenger when connected to Firefox. Mail works but not messenger. I receive notice of message but when I try to open the message and respond, nothing happens. Neither can I initiate a chat. I tried using IE and all Yahoo services work fine so the problem is with your last update. I want to reinstall the previous version. you should not automatically update versions if problems like this are going to occur. Please respond with a fix.

I am unable to use Yahoo Messenger when connected to Firefox. Mail works but not messenger. I receive notice of message but when I try to open the message and respond, nothing happens. Neither can I initiate a chat. I tried using IE and all Yahoo services work fine so the problem is with your last update. I want to reinstall the previous version. you should not automatically update versions if problems like this are going to occur. Please respond with a fix.

الحل المُختار

A slight "work-around" if you know that the contact is going to chat with you...

Keep a chat tab open for them. If there is already an open tab, chat works fine.

When you click on their name, two tabs will appear - the one showing a constant loading "dial". Close that one. Then just keep the other tab open.

I know it is impractical if you have many contacts that chat with you, but if you have just a couple, it's at least a possibility to be able to chat with them through Mail.

Read this answer in context 👍 0

All Replies (2)

Rhonda_Pinion
Rhonda_Pinion
more options

الحل المُختار

A slight "work-around" if you know that the contact is going to chat with you...

Keep a chat tab open for them. If there is already an open tab, chat works fine.

When you click on their name, two tabs will appear - the one showing a constant loading "dial". Close that one. Then just keep the other tab open.

I know it is impractical if you have many contacts that chat with you, but if you have just a couple, it's at least a possibility to be able to chat with them through Mail.

sportsnut
sportsnut صاحب السؤال
more options

Thanks for the suggestion Rhonda. You're correct in saying this is impractical though. The fact is, I can't open a tab to keep it open. After doing some online research, I was able to locate a site where I could download a previous Firefox version (6.0). Problem solved! Google: "How can I find a previous version of Firefox. As I stated in my original question, Mozilla should not update w/o making certain it doesn't create these issues. I spent hours on this. I also turned off auto updates. I appreciate your suggestion. Thank you!