This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 9.0.1 freezzes

  • 1 (رد واحد)
  • 3 have this problem
  • 11 views
  • آخر ردّ كتبه cor-el

PG
PG
more options

Firefox 9.0.1 doesn't crashes but freezes very often even in safe mode (without the add-ons) and it's impossible to edit a crash report. The only way to get out of this situation is to kill the process. It seems to appear when there's a flash-videos in the pages I'm visiting. All my add-ons are up to date and I tried to apply all the advices I found in your help pages. This trouble shooting doesn't appear when I visit the same pages with GoogleChrome. I use Win7 sp1 and firefox didn't have this troubleshooting before the 9.0.1 update.

Firefox 9.0.1 doesn't crashes but freezes very often even in safe mode (without the add-ons) and it's impossible to edit a crash report. The only way to get out of this situation is to kill the process. It seems to appear when there's a flash-videos in the pages I'm visiting. All my add-ons are up to date and I tried to apply all the advices I found in your help pages. This trouble shooting doesn't appear when I visit the same pages with GoogleChrome. I use Win7 sp1 and firefox didn't have this troubleshooting before the 9.0.1 update.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See also: