Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot restore a saved json file

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه Hasan

more options

I backed my bookmarks as a json file on flashdrive as I had to reinstall windows 7. Now it will not let me restore the file back into bookmarks. It says "unable to process the backup file"

I backed my bookmarks as a json file on flashdrive as I had to reinstall windows 7. Now it will not let me restore the file back into bookmarks. It says "unable to process the backup file"

All Replies (1)

more options

This could be a problem with the file places.sqlite

-> Locked or Damaged places.sqlite

-> Unable to Process the Backup file - Firefox

Check and tell if its working.