This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Live chat is closed every time I check. I really need some tech help with updating to a newer version of firefox

  • 3 ردود
  • 1 has this problem
  • 16 views
  • آخر ردّ كتبه cor-el

Gramma3
Gramma3
more options

I am still unable to find live chat open and I check back often.I am using 3.6 version of firefox and need to update, but I am not sure my computer system can handle that or not and I need someone to walk me through it, so that is why I really would like to be able to use live chat. Gladys Bridges

I am still unable to find live chat open and I check back often.I am using 3.6 version of firefox and need to update, but I am not sure my computer system can handle that or not and I need someone to walk me through it, so that is why I really would like to be able to use live chat. Gladys Bridges

All Replies (3)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Just download the installer from here

simply run, you can install on top of existing version. Let us know in which step you do stuck.

Gramma3
Gramma3 صاحب السؤال
more options

What I really need to know is if a newer version of Firefox will work with my operating system, which is Windows XP with sp3 and 512 MB ram.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

512 MB RAM is just about the recommended amount of RAM for Firefox 9, so you may encounter performance issues if there are a lot of other programs running in Windows. Make sure that you have enough Virtual Memory (at least 1GB, but more like 1.5 or 2 GB is better).