This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installation fails after extracting files, Windows Vista.

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه vanshaj

vanshaj
vanshaj
more options

i downloaded the firfox 9.0 on my laptop with windows vista. when i click on the installed file, it runs an extraction but however does not do anything after extraction. there is no pop-up, no process running, the installation just stops and i have to do the extraction again which results in similar issue.

i downloaded the firfox 9.0 on my laptop with windows vista. when i click on the installed file, it runs an extraction but however does not do anything after extraction. there is no pop-up, no process running, the installation just stops and i have to do the extraction again which results in similar issue.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable your anti-virus software temporarily to see if that makes installing work.

vanshaj
vanshaj صاحب السؤال
more options

i tried doing that, doesn't work for me...have tried disabling windows firewall, antivirus everything...still can't get thru..