Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox "Welcome" tab loads every time since Version 10 upgrade. How do you stop it from loading?

  • 6 ردود
  • 3 have this problem
  • 8 views
  • آخر ردّ كتبه Billibus

more options

Ever since I upgraded to Version 10 the Firefox "Welcome" tab loads when I open Firefox along with my home page.

Ever since I upgraded to Version 10 the Firefox "Welcome" tab loads when I open Firefox along with my home page.

الحل المُختار

The file labeled "prefs" is more than likely prefs.js The file extensions might be hidden within Windows Explorer

The prefs.js (or just prefs) may be the only file that you have. The other ones listed on the page linked above (prefs.js.moztmp, prefs-n.js, Invalidprefs.js) may not exist at all. so do not worry about them, if you do not see them.

Read this answer in context 👍 0

All Replies (6)

more options

Check to make sure you didnt set the "Welcome" tab as a homepage.

Select Default as the Homepage, restart Firefox as see if the "Welcome" tab loads still.

Also note, Firefox changes a setting in its preferences file to determine whether you've seen the "Firefox Updated" tab. If you are having problems with that file then Firefox will be unable to save this information and will show you the "Firefox Updated" tab each time you start it.

Modified by iMarshmellow

more options

I reset the home page to the default to see what would happen, but when I re-opened Firefox the Firefox Welcome tab and my usual home tab loaded (not the default). It appears that I can't update Firefox. I looked at the Preferences but don't know which is the one that needs to be addressed.

more options

Read here: Corrupt preferences file

  • This will remove all your custom settings and settings for many extensions.

Modified by iMarshmellow

more options

I could not find the "prefs.js" file. I have a Java script labeld "prefs" and a "prefs.js.lpbak".

more options

الحل المُختار

The file labeled "prefs" is more than likely prefs.js The file extensions might be hidden within Windows Explorer

The prefs.js (or just prefs) may be the only file that you have. The other ones listed on the page linked above (prefs.js.moztmp, prefs-n.js, Invalidprefs.js) may not exist at all. so do not worry about them, if you do not see them.

Modified by iMarshmellow

more options

Marsh,

I deleted the "prefs" and nothing changed; I still get the Firefox Welcome opening in addition to my home page tab. Now what?