This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to install firefox

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه lane6757

lane6757
lane6757
more options

I am able to download firefox. when i go to install it, It comes up with a window that says save as and asks current user or administrator. I click on administrator and it asks for a password which i don't have. I click on current user and it does nothing. I have tried many times with the same result. I have even tried to install other mozilla products and I always get the same result. I can't figure out what is going on.

I am able to download firefox. when i go to install it, It comes up with a window that says save as and asks current user or administrator. I click on administrator and it asks for a password which i don't have. I click on current user and it does nothing. I have tried many times with the same result. I have even tried to install other mozilla products and I always get the same result. I can't figure out what is going on.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox. Other security software may have similar features to prevent Firefox from updating files properly.

See:

lane6757
lane6757 صاحب السؤال
more options

never heard of zone alarm and if i have it how do i disable it. I am not smart when it comes to computers.