This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 9 views
  • آخر ردّ كتبه cor-el

pelljack
pelljack
more options

why does Firefox repeatedly crash on start up? Usually there is no indication by Firefox of the crash. Windows reports the crash: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 10.0.2.4428 Application Timestamp: 4f3cdb2a Fault Module Name: kernel32.dll Fault Module Version: 6.0.6002.18449 Fault Module Timestamp: 4da47967 Exception Code: c0000005 Exception Offset: 00029db3 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: f12e Additional Information 2: a7bf1cb5c1c44cb3a3827c464a388d Additional Information 3: 7382 Additional Information 4: ef2ec5b8377a78612b4f92c7675a837

why does Firefox repeatedly crash on start up? Usually there is no indication by Firefox of the crash. Windows reports the crash: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 10.0.2.4428 Application Timestamp: 4f3cdb2a Fault Module Name: kernel32.dll Fault Module Version: 6.0.6002.18449 Fault Module Timestamp: 4da47967 Exception Code: c0000005 Exception Offset: 00029db3 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: f12e Additional Information 2: a7bf1cb5c1c44cb3a3827c464a388d Additional Information 3: 7382 Additional Information 4: ef2ec5b8377a78612b4f92c7675a837

All Replies (2)

Matt_G
Matt_G
more options

Hey pelljack,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with the Flash plugin (@ F957328252________________________)

  • Process Type plugin Version: Filename: NPSWF32.dll

You can try to uninstall and reinstall Flash.

Try to disable the hardware acceleration in the Flash Player. See:

Flash "Display settings" window:

See also: