This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I downloaded 11.0 and it's hanging on install at "checking your add-ons".

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه user633449

marfmallow
marfmallow
more options

I downloaded 11.0 to update my software and it won't respond at all. I can't uninstall, can't do anything else. I have add-ons that I suspect aren't supported, but how do I get to them to disable if I can't get the program to install? Safemode startup isn't doing anything, but then it hangs before the "checking your add-ons" screen. Can't get to the menu bar to do anything else.

I downloaded 11.0 to update my software and it won't respond at all. I can't uninstall, can't do anything else. I have add-ons that I suspect aren't supported, but how do I get to them to disable if I can't get the program to install? Safemode startup isn't doing anything, but then it hangs before the "checking your add-ons" screen. Can't get to the menu bar to do anything else.

All Replies (1)

user633449
user633449
more options

What you can do is to go into your profile (https://support.mozilla.org/en-US/kb/Profiles#w_finding-your-profile-without-opening-firefox can help you find it) and delete or rename these files: 

   extensions.ini
   extensions.cache
   extensions.rdf

Once you do that, try opening Firefox again.