Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am no longer able to pay my bill on Verizon Wireless.

  • 2 (ردّان اثنان)
  • 6 have this problem
  • 89 views
  • آخر ردّ كتبه blktan1

more options

I paid in Janurary but was unable to in February. I believe there was an upgrade to FireFox I can log on but when I select the pay bill option nothing happens. I have examples of the screen.

I paid in Janurary but was unable to in February. I believe there was an upgrade to FireFox I can log on but when I select the pay bill option nothing happens. I have examples of the screen.

All Replies (2)

more options

Hi,

Please check if this happens in a new profile. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location (profile folder) separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries

more options

I was on the road traveling and using wireless with Witopia L2TP VPN for wireless security. When I arrived home and connectesd into my hard wired connection everything worked ok. I have not tested it on wireless now that I am home. I will try as soon as I get a chance and will post the results.

Thank you for your help.