This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

plugins are enabled and still showing as disabled in the "troubleshooting information" page

  • 1 (رد واحد)
  • 3 have this problem
  • 7 views
  • آخر ردّ كتبه cor-el

diyakikku007
diyakikku007
more options

as explained in the question itself...all my plugins are enabled however in the "troubleshooting page" its showing as "false" under the "enabled" section of the "Extensions" topic. this in turn i believe is not allowing me to view any online streaming videos which require adobe flash or shockwave player. Also i am not able to install any of the versions of the adobe flash player. Whenever i try the installation shows timeout at 7% and interrupts! Please kindly help!!

as explained in the question itself...all my plugins are enabled however in the "troubleshooting page" its showing as "false" under the "enabled" section of the "Extensions" topic. this in turn i believe is not allowing me to view any online streaming videos which require adobe flash or shockwave player. Also i am not able to install any of the versions of the adobe flash player. Whenever i try the installation shows timeout at 7% and interrupts! Please kindly help!!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You only see extension on the Help > Troubleshooting Information page.

Your system details list shows that you have an old Shockwave Flash 10.0 r45 version that you need to remove (uninstall).

See:

You can find the 32 bit version of the Flash Player installer for a 32 bit Firefox version here (scroll down to Flash Player (32 bit)):