This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gmail chat video does not work & regular video has a stuttering effect now. any fixes?

  • 2 (ردّان اثنان)
  • 4 have this problem
  • 29 views
  • آخر ردّ كتبه scoobydooxx

scoobydooxx
scoobydooxx
more options

When using gmail chat the video stays black.When right clicking on it all the options are set correctly for my camera. When trying to play regular videos via website the video plays but the sound stutters. I have tried two different browsers and the video & gmail chat work fine in them.

When using gmail chat the video stays black.When right clicking on it all the options are set correctly for my camera. When trying to play regular videos via website the video plays but the sound stutters. I have tried two different browsers and the video & gmail chat work fine in them.

All Replies (2)

lazyent
lazyent
more options

http://support.mozilla.org/en-US/kb/Profiles delete a profile and add a new one

try this or try restarting in safe mode!

scoobydooxx
scoobydooxx صاحب السؤال
more options

Tried both and did not solve issue.