This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes constantly - sometimes immediately other times after 5-10 minutes

  • 2 (ردّان اثنان)
  • 57 have this problem
  • 7 views
  • آخر ردّ كتبه cor-el

more options

I recently updated to firefox 13 and have been getting problems with constant crashing often when trying to use aweber. I tried disabling add-ons and initially it seemed to work but then reverted to crashing every 5-10 minutes latest crash id is:-Crash ID: bp-e56635fb-8ed4-461b-a1d0-7b2742120608 but it's happening constantly,Crash ID: bp-6b8c16e1-f727-4c7d-9e86-382d42120608, Crash ID: bp-18d62d73-bfc5-4196-8c62-dece92120608, Crash ID: bp-b50092e9-197d-4a23-b061-d5b642120608 and many many more

I recently updated to firefox 13 and have been getting problems with constant crashing often when trying to use aweber. I tried disabling add-ons and initially it seemed to work but then reverted to crashing every 5-10 minutes latest crash id is:-Crash ID: bp-e56635fb-8ed4-461b-a1d0-7b2742120608 but it's happening constantly,Crash ID: bp-6b8c16e1-f727-4c7d-9e86-382d42120608, Crash ID: bp-18d62d73-bfc5-4196-8c62-dece92120608, Crash ID: bp-b50092e9-197d-4a23-b061-d5b642120608 and many many more

All Replies (2)

more options

Your crash is [@ js::gc::Arena::finalize<JSObject>(JSContext*, js::gc::AllocKind, unsigned int, bool) ] https://crash-stats.mozilla.com/report/index/e56635fb-8ed4-461b-a1d0-7b2742120608. There is a bug at https://bugzilla.mozilla.org/show_bug.cgi?id=702531 concerning this crash with the Yandex toolbar.

Trying resetting Firefox, and see if that fixes this. Refresh Firefox - reset add-ons and settings

more options

You seem to be using Trusteer Rapport.

That program has been reported to cause crashes in Firefox.

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport