This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Website videos do not show up on screen ......

  • 2 (ردّان اثنان)
  • 7 have this problem
  • 1 view
  • آخر ردّ كتبه cor-el

krenfrey99
krenfrey99
more options

Any videos on websites do not show on screen, there is just a blank space where the video should be when using Firefox but show ok when using Internet Explorer eg; I can go on a website and read the info but when it says please "watch the video below" there is no video just a blank space where it should be.

Any videos on websites do not show on screen, there is just a blank space where the video should be when using Firefox but show ok when using Internet Explorer eg; I can go on a website and read the info but when it says please "watch the video below" there is no video just a blank space where it should be.

All Replies (2)

Justin G
Justin G
more options

Try checking to see if your copy of Java or Flash is up to date and working correctly. On firefox you can do this by going to the Firefox Plug-In Check, at http://www.mozilla.org/en-US/plugincheck/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

Try to disable hardware acceleration in Firefox.

Try to "disable the hardware acceleration" in the Flash Player.

See also:

Flash "Display settings" window: