Realplayer Browser Record Plug in v14.0.2 cannot be enable
I am running Winp sp3. After Firefox Portable was updated to v13, Realplayer to v14.0.2.633, Flash Player to v11.3.300.265, the Realplayer download function in Youtube disappeared. I searched the weband follow Real's suggestion to roll Flash Player to v10.3. I followed, and also uninstall Firefox and reinstall. In the add-on manager, the RearPlayer Brownser Record Plug-in in the "Extensions" is still blocked and the video download function in YouTube is still not available. How I may remove the block?
All Replies (2)
It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.
See "Corrupt extension files":
- http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
- https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.
If this hasn't helped then also try to delete the addons.sqlite file.
Thank you very much for the detail instruction. I do not have a chance to try. After I posted the help request, I received a notice from RealPlayer that there is a new version (V15) released. After the update, the issue does not exist any more.
I will keep your information at hand, in case any future RealPlayer update creates the similiar issue again.
Many thanks for your prompt reply.