Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have an outdated version of Flash player /plugin as well as the latest version How do I remove the outdated versions ?

  • 4 ردود
  • 1 has this problem
  • 19 views
  • آخر ردّ كتبه yorkshirelass

more options

since updating FF to version 15 Flash player plug in has crashed and I can only watch videos/ listen to radio prgrammes with IE. I checked FF trouble shooting and I have 2 versions of Flash installed version 9 and version 11. Will uninstalling version 9 solve the problem and how do I do that please ?

since updating FF to version 15 Flash player plug in has crashed and I can only watch videos/ listen to radio prgrammes with IE. I checked FF trouble shooting and I have 2 versions of Flash installed version 9 and version 11. Will uninstalling version 9 solve the problem and how do I do that please ?

الحل المُختار

You're probably better off using the Adobe Flash uninstaller to get rid of all Flash files, and then re-install the latest version.

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Read this answer in context 👍 0

All Replies (4)

more options

الحل المُختار

You're probably better off using the Adobe Flash uninstaller to get rid of all Flash files, and then re-install the latest version.

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

more options

You can set the plugin.expose_full_path pref to true on the about:config page to see the full path of plugins on the about:plugins page.

It is best not to leave that pref set to true as it exposes that full path to web servers via the navigator.plugins object, so reset that pref to false after you are done with the about:plugins page.

See "Manually uninstalling a plugin":

more options

Many thanks , that did the trick and everything is now working OK, but strangely, when I look in the Plugins folder, both Flash versions are still there, versions 9 & 11. I don't know which version I'm using but whatever it is , it's working fine. Thanks again

more options

Thank you for your reply; I used the information in the 1st reply that I got which solved my problem, but your information was very helpful. Thanks again.