This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

websites load but are distorted.

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

My websites load meaning there is no spinning wheel but sites like battlefield 3 and facebook don't load properly. On my facebook everything is still loading but according to firefox it is done loading. My battlefield 3 the entire website is just distorted and nothing is where it should be. However this only happens to certain websites. For example my Hotmail, newegg.com, and diablo 3 sites work but ebay has some missing images.

My websites load meaning there is no spinning wheel but sites like battlefield 3 and facebook don't load properly. On my facebook everything is still loading but according to firefox it is done loading. My battlefield 3 the entire website is just distorted and nothing is where it should be. However this only happens to certain websites. For example my Hotmail, newegg.com, and diablo 3 sites work but ebay has some missing images.

All Replies (3)

more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

Thank you the shift refresh worked perfectly for all the sites that weren't loading properly.