This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

after upgrading to v 16.0 I have lost all my bookmarks, addons, toolbars, norton passwords etc and want thrm back

  • 2 (ردّان اثنان)
  • 5 have this problem
  • 8 views
  • آخر ردّ كتبه Ramundo1

more options

All I did was download the upgrade as recommended and all my additional toolbars, (Norton, Gamers Unite, etc) as well as all my bookmarks, homepage, history etc.

Can I get them all back or go back to a previous version?

All I did was download the upgrade as recommended and all my additional toolbars, (Norton, Gamers Unite, etc) as well as all my bookmarks, homepage, history etc. Can I get them all back or go back to a previous version?

All Replies (2)

more options

Are you still using your (previous) default profile?

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

more options

Strange, but all my missing data appears to have come back? I don't understand how, but it is as if the upgrade didn't happen at all. Many thanks for your response though.