This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot right click while in aol.com only. On all other websites right click works fine. Upgraded, still nothing

  • 5 ردود
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه cor-el

scubayard
scubayard
more options

All of a sudden I cannot right click while at aol.com. Right click works fine on any other website. Right click does works on aol.com with Chrome and Safari. Checked addons and I only have acrobat as an addon. Plugins are Acrobat NPAPI, Google Earth, Java Applet, Logmein, Sharepoint, Quicktime, and Shockwave.

All of a sudden I cannot right click while at aol.com. Right click works fine on any other website. Right click does works on aol.com with Chrome and Safari. Checked addons and I only have acrobat as an addon. Plugins are Acrobat NPAPI, Google Earth, Java Applet, Logmein, Sharepoint, Quicktime, and Shockwave.

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible for websites to disable the right-click context menu.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
scubayard
scubayard صاحب السؤال
more options

Thank you for your response. Started in safe mode. Right click still does not work on aol.com. checked the appearance and it shows default 17.0 disbled. Checked other sites and right click works fine. Again, on aol.com, right click will work perfectly on safari or chrome.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to disable plugins as well?

You can create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

scubayard
scubayard صاحب السؤال
more options

I tried it in safe mode which I thought disabled everything.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Safe mode only disables extension and doesn't affect plugins.
If you want to test for plugins then you need to disable them yourself in Tools > Add-ons > Plugins.