This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Netflix Cookie-problem

  • 6 ردود
  • 3 have this problem
  • 7 views
  • آخر ردّ كتبه Andrew

more options

Hey Firefox-team

I have had this issue with Netflix for a while now.. It started in December 2012, and i think its related to the cookie that Netflix stores on the computer. When i stream a movie, and watch it in fullscreen it suddenly jumps out of fullscreen. It can do that several times when i stream the movie, i tried too reinstall Firefox and Silverligt but i can't get it fixed.. I deleted all the cookies and cache files several times too, and when i do that the problem is sovled for a couple of hours then it starts again too jump out of fullscreen.

Its pretty annoying and i hope there will be an update to fix this problem, or maybe some other solution. Because im getting tired of switching too fullscreen 20 times in a row..!!

Hey Firefox-team I have had this issue with Netflix for a while now.. It started in December 2012, and i think its related to the cookie that Netflix stores on the computer. When i stream a movie, and watch it in fullscreen it suddenly jumps out of fullscreen. It can do that several times when i stream the movie, i tried too reinstall Firefox and Silverligt but i can't get it fixed.. I deleted all the cookies and cache files several times too, and when i do that the problem is sovled for a couple of hours then it starts again too jump out of fullscreen. Its pretty annoying and i hope there will be an update to fix this problem, or maybe some other solution. Because im getting tired of switching too fullscreen 20 times in a row..!!

All Replies (6)

more options

Hello manniDK,

Does this issue occur on another browser? Does this happen on any specific videos? Have you tried clearing cache and cookies? Are any of your add-ons interfering with Netflix causing this to happen? - Diagnose Firefox issues using Troubleshoot Mode

more options

Ey no it only occurs in Firefox, i tried to play in IE and there's no problems at all.. I don't have any add-ons installed and only plugin i have is Silverligt.. And i tried to reinstall Silverligt too.. I cleared both cache and cookies several times, and it solves the problem fore some hours and then the problem returns.. It happens with all the movies on Netflix with the "jumping out of fullscreen"..

more options

Hello manniDK,

A bug has been filed for this. See Bug 829357


Thank You!

more options

Sounds like a problem with the Silverlight plugin that is used by Netflix.

Do you have pages open in other tabs that use other plugins like Flash that may be causing this?

more options

Hey no i only have netflix open, sometimes facebook...

more options

If this issue still persists, please let us know!