This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My browser is very slow and unrelyable I need help correcting this problem getting support is difficult.

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 8 views
  • آخر ردّ كتبه cor-el

more options

My browser is very slow and not reliable. I need help correcting this. Is there a number I can call to get help. Can you call me at (phone number removed by mod). I have Cox Cable supplying my high speed internet service. I should have the latest version (18) on my computer. I'm not very good with computers.

Please let me know how to get this fixed.

Thank you

Tom Kulp

My browser is very slow and not reliable. I need help correcting this. Is there a number I can call to get help. Can you call me at (phone number removed by mod). I have Cox Cable supplying my high speed internet service. I should have the latest version (18) on my computer. I'm not very good with computers. Please let me know how to get this fixed. Thank you Tom Kulp

Modified by user633449

All Replies (2)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: