This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Have Yahoo Mail Plus, which does not allow ads. When on my work computer and log into my Yahoo account, ads do appear?? This does not happen on Explorer. Help

  • 4 ردود
  • 2 have this problem
  • 3 views
  • آخر ردّ كتبه unclesw

more options

Have a Yahoo Mail Plus account, which does not allow for ads. It works fine on Explorer, but when used on Firefox the same ads always appear both at the top and left margins "Dr. Oz New Weight Loss Secret". Yahoo says it is a Firefox issue. Please help.

Have a Yahoo Mail Plus account, which does not allow for ads. It works fine on Explorer, but when used on Firefox the same ads always appear both at the top and left margins "Dr. Oz New Weight Loss Secret". Yahoo says it is a Firefox issue. Please help.

All Replies (4)

more options

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is causing troubles here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

Yes, it is replicated when launched in 'safe mode', i.e. the ads still appear.

more options

another thing you can try is to reset firefox.

in case there are still adverts shown in places where they aren't supposed to be afterwards, it sounds like an issue with malware on the system. please run a full scan of your pc with the security software already in place and different tools like the free version of malwarebytes, microsoft safety scanner or kaspersky security scan.

Troubleshoot Firefox issues caused by malware

more options

The reset fixed the problem. Thanks very much.