Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

MOZILLA FIREFOX 18.0.1 CRASHES

  • 4 ردود
  • 4 have this problem
  • 7 views
  • آخر ردّ كتبه cor-el

more options
Hello I can not use Firefox after the update - Firefox 18.0.1 I use Vista IE9 screenshot of their problem http://img849.imageshack.us/img849/6686/firefox18.jpg [URL=http://imageshack.us/photo/my-images/849/firefox18.jpg/][IMG]http://img849.imageshack.us/img849/6686/firefox18.jpg[/IMG][/URL]

All Replies (4)

more options

I can not browse websites Firefox hangs

more options

When Firefox crashes , it shuts down and you normally see the Mozilla Crash Reporter. Your problem doesn't look like a crash, based on your screenshot. For Firefox hangs see: Firefox hangs or is not responding - How to fix

In any case, try Firefox Safe Mode to see how it works there. You can open Safe Mode by holding the Shift key when you double-click the Firefox desktop shortcut. When the Firefox Safe Mode window opens, click the "'Start in Safe Mode button.

If the problem goes away in Firefox Safe Mode, your problem is probably caused by hardware acceleration or an extension. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to figure out the cause.

Modified by AliceWyman

more options

Thank you AliceWyman :)

I tried Firefox Safe Mode

still having the same problem

http://img209.imageshack.us/img209/2486/firefox184.jpg

I will try another solution

Five days I can not use Firefox ...And I hate to use IE :(

more options

You can also try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.