firefox and thunderbird crash on wake up
A few times a week, I go down to my computer which is scheduled to wake up at 5am each morning and find that either TB or FF or both have a crash report waiting for me.
I got my first crash report when I added some bad memory to my PC. It was during the day and I got bombarded with FF crashes. I took out the bad memory and replaced it with different memory which I tested. That is when the "wake up" crashes started. I then removed that memory and was left with just my original memory. Continued to get wake up crashes. I now have new memory all together and still get the crashes.
I have resetted FF, run Memtest86, run Prime95, checked for viruses and malware with MSE, AVast, AdvancedSystemCare, TDSSKiller, and a couple others. The only add-on I have running is Status-r-Evar.
Please help! Thanks
Modified by scubaslim
All Replies (6)
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
There are a lot more, but here are 5 for FF:
bp-51f9b43d-e23d-4770-9bc3-b34152130125 bp-9eb35aa9-0733-4342-bd7f-eda952130124 bp-41e4f1bc-7d80-4e80-aaa4-d8d512130120 bp-f1363c6f-1f18-4cd7-b149-6f5332130114 bp-a2fed726-c490-4fb1-bd3f-356f32130102
I couldn't seem to find any that were actually submitted for TB. I always click to send the report, but....
Modified by cor-el
This looks like a crash caused by adding or removing a multi media device to switch the sound device.
- Bug 731812 - crash in MMDevAPI.dll when inserting or removing a usb headset
(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)
Could that be the result of using MagicJack? I've been using this exact setup for years. If it is the MagicJack, why would it just start doing it all of a sudden? Is there a way to prevent the crashes?
Although it looks like the same error, here are a couple TB crashes too
bp-f4a7fed8-64b4-4a63-8525-0ecab2130127 bp-239172a2-8432-49e0-a03a-86f742130114
initially, I appreciated the help, but now.... well, being left hanging is worse than not being helped at all