We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps crashing on start-up

  • 2 (ردّان اثنان)
  • 8 have this problem
  • 1 view
  • آخر ردّ كتبه ideato

274AU
274AU
more options

Since Sunday evening (3-3-13) Firefox immediately crashes when I try to start: The windows that is opened just freezes and sometimes it doesn't even open at all (although the process is running). Curious thing is that when I remove Firefox and re-install it, it works completely fine UNTIL I close the browser and try to open it again. Then it's back to crashing again.

Firefox also crashes when starting it in safe mode and it even crashes if I try to make a new profile. Basically, every Firefox thing crashes. When I boot Windows in safe mode the browser runs fine again though.

No crash reports are created so I can't provide those.

Since Sunday evening (3-3-13) Firefox immediately crashes when I try to start: The windows that is opened just freezes and sometimes it doesn't even open at all (although the process is running). Curious thing is that when I remove Firefox and re-install it, it works completely fine UNTIL I close the browser and try to open it again. Then it's back to crashing again. Firefox also crashes when starting it in safe mode and it even crashes if I try to make a new profile. Basically, every Firefox thing crashes. When I boot Windows in safe mode the browser runs fine again though. No crash reports are created so I can't provide those.

All Replies (2)

274AU
274AU صاحب السؤال
more options

I have disabled all add-ons btw but that doesn't make a difference

ideato
ideato
more options

Hello, if it works in Windows Safe mode there is a problem with other software, likely security software or a system driver, that is running on your pc. Make sure that you have the latest updates of your security software.

If you like use the Autoruns utility and check which software and services gets started, but be careful if you want to disable a specific service : http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx


thank you