Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF won't open. Profile missing, but no profile.ini to delete

  • 3 ردود
  • 6 have this problem
  • 3 views
  • آخر ردّ كتبه brittanieshey

more options

Firefox (running on Mac OS X 10.8) got stuck in the middle of an update. When I force quit it and then tried to restart, I got the profile missing error. I followed some help threads that said to delete profile.ini but no such file existed anywhere on my computer (I've done multiple Finder searches). Help?

Firefox (running on Mac OS X 10.8) got stuck in the middle of an update. When I force quit it and then tried to restart, I got the profile missing error. I followed some help threads that said to delete profile.ini but no such file existed anywhere on my computer (I've done multiple Finder searches). Help?

All Replies (3)

more options

Try to remove the Firefox folder:

  • /Users/<user>/Library/Application Support/Firefox/

In Mac OS X v10.7 and later, the $HOME/Library folder is a hidden folder.

Open Finder and use one of these:

  • Go > Go To Folder (Shift-Command-G) and in the dialog type: ~/Library
  • Open the "Go" menu and hold down the Option key to make the Library appear
more options

There we go! Now, there is a folder on my desktop called "old firefox files". Is there a way to reimport my bookmarks and saved info from there?

more options

Nevermind, I got it. Thanks for your help.