This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to download the latest version of Firefox - get the message that it can't be loaded because an item that is needed is not in use - what item?

  • 5 ردود
  • 1 has this problem
  • 13 views
  • آخر ردّ كتبه jrpantel

more options

When I try to download the newest version of Firefox, I get a message saying that Firefox needs and "item not in use". It doesn't identify the item. How do I find and get the right item?

When I try to download the newest version of Firefox, I get a message saying that Firefox needs and "item not in use". It doesn't identify the item. How do I find and get the right item?

الحل المُختار

I updated the Java applet. That must have been the issue. Thank you!

Read this answer in context 👍 0

All Replies (5)

more options

Please go to www.getfirefox.com and download Firefox 20.

more options

I have tried that. That is when I get the message telling me that I don't have an item that Firefox needs.

more options

Thank you! It's working now. What did you do?

more options

nothing, you must have done something. Glad it's working for you though!

more options

الحل المُختار

I updated the Java applet. That must have been the issue. Thank you!