This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't open with icon click..need to right click and use "open"

  • 6 ردود
  • 12 have this problem
  • 5 views
  • آخر ردّ كتبه cor-el

more options

Clicking on other desktop website icons go directly to their site i.e., CSpan, Fox News.

Clicking on the desktop Mozz. icon does nothing but.... right clicking and choosing "open" takes me the Mozz.

I have reinstalled Firefox twice.

I'm using WinXP home

Clicking on other desktop website icons go directly to their site i.e., CSpan, Fox News. Clicking on the desktop Mozz. icon does nothing but.... right clicking and choosing "open" takes me the Mozz. I have reinstalled Firefox twice. I'm using WinXP home

All Replies (6)

more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

more options

As I said I have deleted/reinstalled twice...now 3 times..and the problem still exists!

more options

Did you do a complete re-install? Or just using the windows control panel?

more options

I uninstalled through Add/Remove and deleted the .exe in Program files.

I reinstalled and........ same problem.

I will add that my Email icon is doing the same thing but other website links work fine

more options

Did you also remove the desktop shortcut?

You can try to reboot after uninstalling Firefox and removing the Firefox program folder.