This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I fix a 'Profile Missing' pop-up box when I try to start up Fire Fox?

  • 2 (ردّان اثنان)
  • 34 have this problem
  • 11 views
  • آخر ردّ كتبه TMKenworthy

more options

Last night I got a strange error while using Firefox it shut it down and said it needed to back up and restart. It said that it saved my profile and shut down. Then it was impossible to restart so I restarted my computer and from then on I got the above pop-up box whenever I try to restart Firefox with the following text in it "Your Firefox profile cannot be loaded. It may be missing or inaccessible." With an Okay button. I have tried uninstalling and reinstalling Firefox and it does no good.

Last night I got a strange error while using Firefox it shut it down and said it needed to back up and restart. It said that it saved my profile and shut down. Then it was impossible to restart so I restarted my computer and from then on I got the above pop-up box whenever I try to restart Firefox with the following text in it "Your Firefox profile cannot be loaded. It may be missing or inaccessible." With an Okay button. I have tried uninstalling and reinstalling Firefox and it does no good.

الحل المُختار

Delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.

Read this answer in context 👍 13

All Replies (2)

more options

الحل المُختار

Delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.

more options

Thanks for the help! :)