This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot uninstall AVG appears to be a virus or malware

  • 5 ردود
  • 7 have this problem
  • 6 views
  • آخر ردّ كتبه judith

more options

am not sure how or when AVG somehow managed to "get permission" to install and corrupt my firefox browser, but it cannot be deleted now.

going into the add ons and tools, disabling AVG has no effect. in add/remove programs there is no AVG to be found.

since nothing within firefox can disable or block or remove it, it appears to be a virus or malware. have removed or disabled and restarted the browser, again and again and again. rebooted the pc 2 times after making SURE it was disabled. still there.

it does STUPID searches, type in something and it gives worthless answers. now each time I have to manually type in www.google.com to get to that site to be able to enter the search info. if I need to uninstall this worthless AVG thing by opening up the hard drive and taking sandpaper to those shiny disk things inside to scrape away AVG, Im going to do it.

if anyone knows how to get a version of firefox that DOES NOT HAVE AVG? then I want to download it. if there is a driver or something that will be able to block AVG from attaching like a parasite to firefox? then I want to download that as well

am not sure how or when AVG somehow managed to "get permission" to install and corrupt my firefox browser, but it cannot be deleted now. going into the add ons and tools, disabling AVG has no effect. in add/remove programs there is no AVG to be found. since nothing within firefox can disable or block or remove it, it appears to be a virus or malware. have removed or disabled and restarted the browser, again and again and again. rebooted the pc 2 times after making SURE it was disabled. still there. it does STUPID searches, type in something and it gives worthless answers. now each time I have to manually type in www.google.com to get to that site to be able to enter the search info. if I need to uninstall this worthless AVG thing by opening up the hard drive and taking sandpaper to those shiny disk things inside to scrape away AVG, Im going to do it. if anyone knows how to get a version of firefox that DOES NOT HAVE AVG? then I want to download it. if there is a driver or something that will be able to block AVG from attaching like a parasite to firefox? then I want to download that as well

الحل المُختار

HOW TO REMOVE AVG.... 1. click....Start 2. click....Control Panel 3. click....Programs and Features 4. Scroll down till you find AVG.....click UNINSTALL

DONE......worked for me!

Read this answer in context 👍 0

All Replies (5)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

I can sense your frustration, but one important detail that would be useful to know is which of the many ways of searching and default pages has AVG Secure Search taken over?

  • Search box on the built-in Firefox home page
  • Search bar (where you can select the preferred search engine from the drop-down on the left side)
  • Address or URL bar
  • Replaced home page (Ctrl+n)
  • Replaced new tab page (Ctrl+t)

The global Firefox Reset will clear all of those changes, but if only one or two are affected, there might be a shortcut to fixing it.

more options

the address or url bar. i type in a question having it set to google.com only, ONLY. and avg comes up showing it went to yahoo to search.

the results are mostly junk, its worthless in that i have to do the search again after manually typing in google.com and waiting

the home page is still blank so far. its odd it was not doing this earlier then on its own avg came back.

then i thought to report it again, and why didnt i get any replies from reporting it before, now in starting to ask the question found my other post here. i will try the reset

but either AVG in this context is a virus where its using the icon or logo of AVG in an ultimate insult kind of way, or its a serious flaw in firefox letting it run when avg is expressly DISABLED in the add ons screens

more options

The address bar searches using something called the keyword service, which currently is independent of your search bar setting (where the "g" icon appears). In the future it won't be independent, but for now you can reset it to Google using either:

If this reverts after you restart, check for a user.js file as described in this article: How to fix preferences that won't save.

Any luck?

more options

الحل المُختار

HOW TO REMOVE AVG.... 1. click....Start 2. click....Control Panel 3. click....Programs and Features 4. Scroll down till you find AVG.....click UNINSTALL

DONE......worked for me!