I HAVE MULTIPLE PROBLEMS>CAN I TALK TO SOMEONE> I CANNOT ACCESS THE INTERNET AT ALL
I was sending an email when a window popped up to reset firefox or open under safe zone. i choose to reset 3 times and nothing was happening. when i clicked on firefox to open, the same window kept popping up. so, i choose open under safe zone. firefox opened, but now the wheel on my wheel on my mouse moves me to the previous page instead on scrolling up or down.
All Replies (2)
hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.