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Firefox is not opening. Get Appcrash message on details

  • 11 ردًا
  • 33 have this problem
  • 5 views
  • آخر ردّ كتبه cor-el

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When I try to open Firefox, I get the message as below in the details bar:

I have uninstall firefox. Load the newest one again. But nothing seems to work. Is there a solution please. I have been working on Firefos for 4 years and just love it, but this is really a problem.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	22.0.0.4917
 Application Timestamp:	51c06b1b
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17725
 Fault Module Timestamp:	4ec49b8f
 Exception Code:	c0000005
 Exception Offset:	0002dede
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	7177
 Additional Information 1:	e8ad
 Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
 Additional Information 3:	e8ad
 Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
When I try to open Firefox, I get the message as below in the details bar: I have uninstall firefox. Load the newest one again. But nothing seems to work. Is there a solution please. I have been working on Firefos for 4 years and just love it, but this is really a problem. Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 22.0.0.4917 Application Timestamp: 51c06b1b Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec49b8f Exception Code: c0000005 Exception Offset: 0002dede OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 7177 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

All Replies (11)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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When I double click on Crash reports, there is no submitted file. Just pending and other Id files.

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Can you start Firefox in Safe Mode?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
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No I can not start Frefox in Safe Mode: It still give the same message.

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It just says Firefox has stopped working, check online for a solution or close the program

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

If you can't open Firefox, see:

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I can not get a crash report with the BP number. Nowhere on my computer. I therefor went and try to create a stacktrace. While doing this I needed to run firefox again to create the trace. Suddenly I got a message to say I can reset Firefox. I did that and I could go into Firefox. I was so glad. This morning however, it crashes again. I only shut down my computer last night and this morning it crashes again on the appcrash on firefox.exe. with same message as I previously sent you. Please I need more help urgently.

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Crash ID: bp-199f7c76-5c3f-467c-b152-db74b2130530 Crash ID: bp-90baee71-40d5-462d-9cc0-3ce0f2130530 Crash ID: bp-9f853b95-0e09-41cc-8780-1d1872121028

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wricky,

Which version of Firefox are you using? All three of those Crash Reports are from Firefox 16.01 and 16.02.

Update to the latest release version - Firefox 24.

http://www.mozilla.com/en-US/firefox/all.html

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plis help Crash ID: bp-4e8583d2-dfd6-4d37-b6ac-c121c2130616; Crash ID: bp-b61aa3cd-0f90-44ca-926a-627d62130515 ; Crash ID: bp-aed73be0-2186-424c-85d4-9d1ec2130515 ; Crash ID: bp-2cbe64b3-aaab-444c-bcb9-d8d5d2130507 ;Crash ID: bp-79e904a0-b2d4-4c7d-ab0b-c2faa2130503; my version of firefox is Firefox Setup Stub 25.0.1.exe Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	25.0.1.5064
 Application Timestamp:	5282f204
 Fault Module Name:	psupport.dll
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	5251653c
 Exception Code:	c0000005
 Exception Offset:	0000dced
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1057
 Additional Information 1:	847e
 Additional Information 2:	847e3e131b46d475ce8c38ba04a53ecc
 Additional Information 3:	2f7c
 Additional Information 4:	2f7c1122b517dc1fb9cc9c0786b4e3ad

thx for any help

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AKFreak created a new thread: [/questions/978600], so please continue there.