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Firefox crashes every time I open it, within seconds, so I can't fix anything in the toolbars (if that's where the problem is).

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  • آخر ردّ كتبه cor-el

SEHW
SEHW
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Every time I open Firefox, even in Safe Mode, it crashes within 5 seconds. It's not enough time to make changes in the toolbars at top. The page says "Well, this is embarrassing..." and when it crashes it takes me to Mozilla Crash Reporter. I opened Fontbook, eliminated bad fonts, and that didn't help. I'm working on a Mac OS X 10.8.4 and Chrome works fine. There don't appear to be any malware problems. I've looked through all the help forums and none of them have contained suggestions that solve my problem.

Every time I open Firefox, even in Safe Mode, it crashes within 5 seconds. It's not enough time to make changes in the toolbars at top. The page says "Well, this is embarrassing..." and when it crashes it takes me to Mozilla Crash Reporter. I opened Fontbook, eliminated bad fonts, and that didn't help. I'm working on a Mac OS X 10.8.4 and Chrome works fine. There don't appear to be any malware problems. I've looked through all the help forums and none of them have contained suggestions that solve my problem.

All Replies (5)

ideato
ideato
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Hello SEHW, we're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

SEHW
SEHW صاحب السؤال
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bp-920c7ea7-c2f7-40b5-aaf1-0963a2130813 bp-52e4e7a1-7c77-4a45-9d7e-698282130819 bp-9b560dc3-722f-401c-acd3-470692130801 bp-5b7adf6b-b9ca-4a90-91e1-741582130801 bp-3d32c2f1-5f89-49eb-a5e9-4063d2130819

cor-el
cor-el
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This looks like a problem with a font.

You can do a check for corrupted and duplicate fonts and other font issues:

SEHW
SEHW صاحب السؤال
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I already did the font thing, and all it did was make Microsoft Word crash too!

cor-el
cor-el
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It sounds that you didn't succeed in fixing the font problem.

You can try to ask advice at a Mac oriented forum.