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I have done all above. No websites will open.

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When I type in or click on saved web site nothing opens up. The circle arrow in address bar starts and quits after about 1 second. No issues pop up. I have the latest windows version.

When I type in or click on saved web site nothing opens up. The circle arrow in address bar starts and quits after about 1 second. No issues pop up. I have the latest windows version.

الحل المُختار

All Replies (6)

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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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Application Basics

       Name
       Firefox
       Version
       23.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage
       http://www.gbgm-umc.org/vernonumchurch/
       browser.startup.homepage_override.buildID
       20130814063812
       browser.startup.homepage_override.mstone
       23.0.1
       dom.w3c_touch_events.expose
       false
       extensions.lastAppVersion
       23.0.1
       gfx.direct3d.last_used_feature_level_idx
       0
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1378645728
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       privacy.sanitize.migrateFx3Prefs
       true
       storage.vacuum.last.index
       1
       storage.vacuum.last.places.sqlite
       1377192093
 Graphics
       Adapter Description
       AMD Radeon HD 7300 Series Graphics
       Adapter Drivers
       aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
       Adapter RAM
       384
       Device ID
       0x9808
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16581)
       Driver Date
       2-6-2013
       Driver Version
       9.12.6.0
       GPU #2 Active
       false
       GPU Accelerated Windows
       1/1 Direct3D 10
       Vendor ID
       0x1002
       WebGL Renderer
       Google Inc. -- ANGLE (AMD Radeon HD 7300 Series Graphics)
       AzureCanvasBackend
       direct2d
       AzureContentBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.10
       4.10
       NSS
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSMIME
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSSL
       3.15 Basic ECC
       3.15 Basic ECC
       NSSUTIL
       3.15
       3.15
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الحل المُختار

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Try the following:

  1. Open the Firefox options
  2. Open the Advanced tab
  3. Open the Network tab
  4. In the Connection section, click the Settings.. button
  5. From the pop-up, select Use System Proxy Settings
  6. If the Use System Proxy Settings is already selected, select No Proxy

Please report back soon.

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Did you try Safe Mode?


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: